{"id":1849,"date":"2025-09-15T16:11:56","date_gmt":"2025-09-15T14:11:56","guid":{"rendered":"https:\/\/livinghomeopathy.de\/?page_id=1849"},"modified":"2026-04-21T08:45:14","modified_gmt":"2026-04-21T06:45:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/livinghomeopathy.de\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1849\" class=\"elementor elementor-1849\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2243ea8d elementor-section-boxed ang-section-padding-initial elementor-section-height-default elementor-section-height-default elementor-repeater-item-none elementor-repeater-item-none_hover\" data-id=\"2243ea8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64804700 elementor-repeater-item-none elementor-repeater-item-none_hover\" data-id=\"64804700\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ced01fb elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-heading\" data-id=\"3ced01fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcde6bf elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-heading\" data-id=\"dcde6bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problems playing videos?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14392df7 elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-text-editor\" data-id=\"14392df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Click on this short video to test:<\/p><form class=\"wpcf7-form init\" action=\"\/en\/kontakt\/?preview=true#wpcf7-f65-p54-o1\" method=\"post\" novalidate=\"novalidate\" aria-label=\"Contact Form\" data-status=\"init\" data-trp-original-action=\"\/kontakt\/?preview=true#wpcf7-f65-p54-o1\"><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-35731e59 elementor-section-boxed ang-section-padding-initial elementor-section-height-default elementor-section-height-default elementor-repeater-item-none elementor-repeater-item-none_hover\" data-id=\"35731e59\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1cb5eaf0 elementor-repeater-item-none elementor-repeater-item-none_hover\" data-id=\"1cb5eaf0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36891f48 elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-video\" data-id=\"36891f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;,&quot;yt_privacy&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"Vimeo Videoplayer\" src=\"https:\/\/player.vimeo.com\/video\/8733915?color&amp;autopause=0&amp;dnt=true&amp;loop=0&amp;muted=0&amp;title=0&amp;portrait=0&amp;byline=0#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1f29852e elementor-repeater-item-none elementor-repeater-item-none_hover\" data-id=\"1f29852e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2195cfe8 elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-text-editor\" data-id=\"2195cfe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you cannot play the video, please update your browser or download one of these 5 browsers (in addition) \u2013 usually, it's important to have a <em><strong>current<\/strong><\/em> Use the version!<\/p><p>Click the link to download\/update (it's all free):<\/p><ul><li><a href=\"https:\/\/chrome.google.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Chrome<\/a>\u00a0(Recommendation)<\/li><li><a href=\"https:\/\/www.apple.com\/safari\/\" target=\"_blank\" rel=\"noopener noreferrer\">Safari<\/a><\/li><li><a href=\"https:\/\/www.mozilla.org\/firefox\" target=\"_blank\" rel=\"noopener noreferrer\">Firefox<\/a>\u00a0(There are often audio problems with Firefox \u201eGecko\u201c)<\/li><li><a href=\"https:\/\/www.opera.com\/de\">Opera<\/a><\/li><li><a href=\"https:\/\/update.microsoft.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Internet Explorer<\/a><\/li><\/ul><p><strong>Then open the page with the interview in this browser.<\/strong><\/p><p>If that doesn't work, please contact us:<a href=\"mailto:kontakt@mathiasberner.de\"><b> kontakt@mathiasberner.de<\/b><\/a><\/p><form class=\"wpcf7-form init\" action=\"\/en\/kontakt\/?preview=true#wpcf7-f65-p54-o1\" method=\"post\" novalidate=\"novalidate\" aria-label=\"Contact Form\" data-status=\"init\" data-trp-original-action=\"\/kontakt\/?preview=true#wpcf7-f65-p54-o1\"><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-735d838e elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-text-editor\" data-id=\"735d838e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" align=\"CENTER\"><b>Tips<\/b><br \/>You reach our website via <a href=\"https:\/\/mathiasberner.com\"><u>https:\/\/mathiasberner.com\/<\/u> <\/a>and our courses in our Academy about <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u>.<\/p><p style=\"text-align: left;\" align=\"CENTER\">Our seminars and conferences are online courses for home that can be accessed online. We will create an account for you in our online member area once you purchase your first package from us. This will allow you to log into our Academy in the future and view the products you have purchased.<\/p><p style=\"text-align: left;\" align=\"CENTER\">If you purchase a package from us, you should receive confirmation emails from us a few minutes after we receive payment. These emails will contain further information on how to log in to our Academy. If you cannot find these emails, check your spam folder next to see if they may have landed there. It's also best to check which email address you provided during the purchase, as these informational emails are sent to that address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ad0787 elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-toggle\" data-id=\"15ad0787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3631\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3631\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I find my purchased product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3631\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3631\"><p>We will send you an email a few minutes after payment is received, which will contain your individual login details for our online members' area. From that point on, you can log in there with your password and access your booked seminars with the corresponding videos and all other materials. You can also find the members' area via the following link: <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u>.<\/p><p>If you have already purchased other packages from us at the Mathias Berner Academy, then the same terms and conditions apply to the new package.<span lang=\"de-DE\">gin data, as for your previous packages. <\/span><\/p><p><span lang=\"de-DE\">Please note that different login credentials apply to the United to Heal Academy. <\/span><span lang=\"de-DE\"><i>See <\/i><\/span><span lang=\"de-DE\"><i><b>4.)<\/b><\/i><\/span><span lang=\"de-DE\"><i> and <\/i><\/span><span lang=\"de-DE\"><i><b>9.)<\/b><\/i><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3632\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3632\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I bought a product but didn't receive any further information. What now?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3632\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3632\"><p>We will send you more information about your purchased product, including login details for our online member area, via email. It's best to check your inbox to see if you have received it.<\/p><p>Sometimes the confirmation emails for a purchase end up in the spam folder. It's best to check that folder too to see if you can find them there.<\/p><p>Furthermore, could you check which email address you used when purchasing <u>of the respective package<\/u> provided. All further information regarding the corresponding package will be sent to this address.<\/p><p><i>If that doesn't help either, then please check<\/i><i><b> 5.)<\/b><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3633\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3633\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I find the online member area? Where and how do I log in?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3633\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3633\"><p>You can find our online member area at <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u>. You can log in there. Your username is the email address you provided when purchasing the package. Your password should have been sent to you via email shortly after payment was received. <i>See also <\/i><i><b>1.)<\/b><\/i><i> and <\/i><i><b>2.)<\/b><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3634\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3634\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I can't find a course! What do I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3634\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3634\"><p>The packages will always be unlocked precisely for the email address you provide with each purchase. Is it possible that you provided a different email address with your purchase than the one you are logged in with? Please check this and, if necessary, look under your other email address to see if you can find the course there.<\/p><p>Furthermore, there are now two Academies: The Mathias Berner Academy and the United To Heal Academy. Typically, the major homeopathy congresses take place twice a year at United to Heal, while at the Mathias Berner Academy O<span lang=\"de-DE\">Online courses<\/span>, Webinars and <span lang=\"de-DE\">Summits <\/span>instead.<\/p><p>Please check if you may have purchased the course you're looking for from United to Heal. In that case, you should find it under <u><a href=\"https:\/\/academy.unitedtoheal.com\/login\">https:\/\/academy.unitedtoheal.com\/login<\/a><\/u> find.<\/p><p>Keep in mind that you will need different login credentials for the United to Heal Academy than for the Mathias Berner Academy. <i>See also <\/i><i><b>9.)<\/b><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3635\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3635\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I don't have a password. What do I do if I've forgotten my password or lost my login details?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3635\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3635\"><p>In this case, you can request a password yourself. Here's how it works:<\/p><p>You will find on the page <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u> the link \u201eForgot password\u201c. It is located directly below the yellow \u201eLogin\u201c field. Click on \u201eForgot password\u201c and enter your email address in the newly appeared white field<span lang=\"de-DE\">e, which<\/span><b> <\/b><span lang=\"de-DE\">that you specified when purchasing your package,<\/span> Then click on the yellow field \u201eNew password.\u201c An email will be sent to you containing a link to a website. Open this link. Now you can create a new password for yourself. To do this, enter your new password in the top white field (\u201eNew password\u201c) and repeat it in the bottom white field (\u201eConfirm password\u201c). Remember the password you entered, because you will need it from now on to log in! Then click on the yellow button \u201eNew password.\u201c.<\/p><p>In the future, you can use this password with the link <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u> Log in. Your username is the email address you used to purchase the package.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3636\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3636\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The requested page could not be opened.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3636\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3636\"><p>Please disable all ad blockers in your browser for our websites. <u><a href=\"https:\/\/mathiasberner.com\">https:\/\/mathiasberner.com<\/a><\/u> and <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u> We are of course not posting any advertising here, but we have experienced that this ad-blocker function blocks our pages and videos in some cases.<\/p><p>You can find this deactivation feature in your browser's settings. <i>More on this under <\/i><i><b>8.)<\/b><\/i><\/p><p><span lang=\"de-DE\">If the problem persists, update your<\/span> Browser. <i>you can find out how to do it at <\/i><i><b>7.A)\u00a0<\/b><\/i><\/p><p>Another solution could be to go to Privacy &amp; Security in your browser settings and clear the cache, as well as accept the cookies for our pages. <i>More on this can be found under <\/i><i><b>8.B)<\/b><\/i><\/p><p><span lang=\"de-DE\">Try <\/span>is an alternative with another browser <i><b>Recommendation for the current version of Google Chrome <\/b><\/i>, computer, smartphone, tablet, or other device.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3637\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3637\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The desired videos are not playing.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3637\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3637\"><p><strong>The often fastest and easiest solution is to open the page with a different browser, computer, smartphone, tablet, or other device.<\/strong><\/p><p><strong>If you were recently able to watch our videos, please check next to see if it's possible that the desired video hasn't been released yet. You might be too early. <\/strong><\/p><p><strong>If that doesn't help,<\/strong>Please click on this short video to test it:<strong> <a href=\"https:\/\/video.bunnycdn.com\/play\/27037\/a898d3e8-6d39-4d6e-b312-f2d2b119ff1d\" target=\"_blank\" rel=\"noopener\">https:\/\/video.bunnycdn.com\/play\/27037\/a898d3e8-6d39-4d6e-b312-f2d2b119ff1d<\/a><\/strong><\/p><p>Can you play this video? If so, your internet may be too slow for our videos. This example video here has a very low resolution, so a weak internet signal is sufficient to play it. However, our interviews require a better internet connection.\u00a0<\/p><p>If you cannot play the video, please update your browser or download one of the browsers listed below.<\/p><p lang=\"de-DE\"><b>Browser Update<\/b><\/p><p><span lang=\"de-DE\">The <\/span>Links to download and update the various browsers are listed here:<\/p><ul><li><span lang=\"de-DE\">Chrome <\/span>\u2013 <span lang=\"de-DE\"><a href=\"https:\/\/www.google.com\/chrome\/\">https:\/\/www.google.com\/chrome\/<\/a> <\/span><\/li><li><a href=\"http:\/\/www.mozilla.org\/firefox\">Firefox<\/a> \u2013 <a href=\"https:\/\/www.mozilla.org\/de\/firefox\/\">https:\/\/www.mozilla.org\/de\/firefox\/<\/a><\/li><li>Safari <a href=\"https:\/\/www.apple.com\/safari\/\">https:\/\/www.apple.com\/safari\/<\/a><\/li><li>Opera \u2013 <a href=\"https:\/\/www.opera.com\/de\">https:\/\/www.opera.com\/de<\/a><\/li><li>Internet Explorer <a href=\"https:\/\/www.microsoft.com\/en-us\/download\/internet-explorer.aspx\">https:\/\/www.microsoft.com\/en-us\/download\/internet-explorer.aspx<\/a><\/li><li>Brave <a href=\"https:\/\/brave.com\/de\/\">https:\/\/brave.com\/de\/<\/a><\/li><\/ul><p><strong>Then open the page with the interview in this browser.<\/strong><\/p><p><b>7.B)<\/b><\/p><p>Often, it can also be sufficient to disable all ad blockers in your browser for <u><a href=\"https:\/\/mathiasberner.com\">https:\/\/mathiasberner.com\/<\/a><\/u> and for <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u> to disable \u2013 of course, we don't post ads here, but we've experienced that this ad-blocker function sometimes blocks our videos. You can find this function in your browser's settings. <i>Under <\/i><i><b>8.)<\/b><\/i><i> Can you read how that works?.<\/i><\/p><p><strong><span lang=\"de-DE\">Empty alternative<\/span><\/strong><strong> in the settings, clear the cache and accept the cookies for our site<\/strong><strong><i><b>\u00a0<a href=\"https:\/\/browser-cache-leeren.de\/windows.html\" target=\"_blank\" rel=\"noopener\">https:\/\/browser-cache-leeren.de\/windows.html<\/a> <\/b><\/i><\/strong><strong>. This way, you free up occupied storage space, so to speak. Your device can then deliver more performance and play our videos better. <\/strong><strong><i>You can find this function in your browser's settings. More details on this can be found under <\/i><\/strong><strong><i><b>8.B)<\/b><\/i><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3638\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3638\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I find the browser settings?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3638\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3638\"><p>You can find your browser's \u201eSettings\u201c when you open your internet browser. <span lang=\"de-DE\">R<\/span>top right corner of the open browser window <span lang=\"de-DE\">do you find <\/span>three lines or dots, which <span lang=\"de-DE\">to<\/span> you can click.<\/p><p>A bar opens with a click, where you can find the \u201eSettings\u201c tab, among other things. Click on it.<\/p><p>Depending on the browser, you will now find the desired settings <span lang=\"de-DE\">each<\/span> a little bit different. For the following browsers, the next steps <span lang=\"de-DE\">exactly <\/span>described<\/p><p><strong><b>8.A) Disable Ad Blocker:<\/b><\/strong><\/p><ul><li><strong><u><b>Chrome<\/b><\/u><\/strong><strong>Click \u201ePrivacy &amp; Security\u201c in the bar on the left side \u2192 click to the right of the <\/strong><strong><span lang=\"de-DE\">Field <\/span><\/strong><strong>\u201eWebsites that are always allowed to use cookies\u201c on the white \u201eAdd\u201c button. Here you can now add our websites <\/strong><u><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><\/u> <strong><span lang=\"de-DE\">and <\/span><\/strong><u><a href=\"https:\/\/academy.mathiasberner.de\/\"><span lang=\"de-DE\">https:\/\/academy.mathiasberner.de\/<\/span><\/a><\/u> <strong><span lang=\"de-DE\">Enter one after another, clicking \u201eAdd\u201c in the white box below each one.<\/span><\/strong><\/li><\/ul><ul><li><strong><u><b>Edge<\/b><\/u><\/strong><u> <\/u><strong>\u2192 \u201eCookies and website permissions\u201c \u2192 under \u201eAllow\u201c click: \u201eadd\u201c. Here you can now add our websites <\/strong><u><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><\/u> <strong><span lang=\"de-DE\">and <\/span><\/strong><u><a href=\"https:\/\/academy.mathiasberner.de\/\"><span lang=\"de-DE\">https:\/\/academy.mathiasberner.de\/<\/span><\/a><\/u> <strong><span lang=\"de-DE\">Add.<\/span><\/strong><\/li><\/ul><ul><li><strong><u><b>Opera<\/b><\/u><\/strong><strong> go to \u201eGo to all browser settings\u201c \u2192 under \u201eAd blocking\u201c, click \u201eManage exceptions\u201c. Now under \u201eAdd\u201c, our websites <\/strong><u><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><\/u> <strong><span lang=\"de-DE\">and <\/span><\/strong><u><a href=\"https:\/\/academy.mathiasberner.de\/\"><span lang=\"de-DE\">https:\/\/academy.mathiasberner.de\/<\/span><\/a><\/u> <strong>Insert.<\/strong><\/li><\/ul><p><strong><span lang=\"de-DE\">ADDITIONALLY under<\/span><\/strong><strong> \u201eCookies and other site data \u2192 Personalized behavior \u2192 Sites that can always use cookies \u2192 <\/strong><u><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><\/u> <strong><span lang=\"de-DE\">and <\/span><\/strong><u><a href=\"https:\/\/academy.mathiasberner.de\/\"><span lang=\"de-DE\">https:\/\/academy.mathiasberner.de\/<\/span><\/a><\/u> <strong>\u201eadd.<\/strong><\/p><ul><li><strong><u><b>Firefox<\/b><\/u><\/strong><strong>Click on \u201ePrivacy &amp; Security\u201c \u2192 look for the heading \u201eCookies and Website Data\u201c. Underneath this, the tab\u201e<\/strong><strong><span lang=\"de-DE\">Manage exceptions<\/span><\/strong><strong>\u201cclick and in the newly appeared field, first our web address <\/strong><u><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><\/u> <strong><span lang=\"de-DE\">Insert into the blue box<\/span><\/strong><strong> and directly below that, click \u201eallow.\u201c Then, enter the web address in the blue box again. <\/strong><u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u><strong> Insert and click \u201eAllow\u201c again. Now click the blue \u201eSave Changes\u201c button at the bottom right.<\/strong><\/li><\/ul><ul><li><strong><u><b>Brave<\/b><\/u><\/strong><strong>: Click \u201ePrivacy &amp; Security\u201c in the left sidebar. Now, click \u201eCookies and Other Site Data\u201c in the middle of the page, a bit further down the text. Now, under\u201e<\/strong><strong><span lang=\"de-DE\">Websites<\/span><\/strong><strong>, \u201cwho are always allowed to use cookies\u201e to \u201cadd\". Now write our websites in the light gray field <\/strong><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><strong> and <\/strong><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><strong> and click \u201eadd.\u201c. <\/strong><\/li><\/ul><ul><li><strong><u><b>Safari<\/b><\/u><\/strong><strong>First, open the website <\/strong><u><a href=\"https:\/\/mathiasberner.de\/\">https:\/\/mathiasberner.de\/<\/a><\/u><strong>. Right-click here or Ctrl-click on the page's address bar and select \u201eSettings for this website.\u201c.\u00a0<\/strong><\/li><\/ul><p><strong><span lang=\"de-DE\">Thereupon <\/span><\/strong><strong>Another \u201apop-up menu\u2018 should appear at the top of the Safari window.<\/strong><\/p><p><strong>In this \u201apopup\u2018 you can now check the box next to the line \u201eActivate content blocker\u201c <\/strong><strong><span lang=\"de-DE\">remove by clicking on the blue box with a checkmark<\/span><\/strong><strong>. <\/strong><\/p><p><strong>This should disable content blockers for this website. <\/strong><strong><span lang=\"de-DE\">To<\/span><\/strong><strong>The website will now reload and this time all elements of the page will be displayed as originally intended.<\/strong><\/p><p><strong>No repeat the process for the page <\/strong><u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u><strong>.<\/strong><\/p><p><strong><b>8.B) Cache <\/b><\/strong><strong><b>and cookies<\/b><\/strong><b>\u00a0<\/b><strong><b>empty<\/b><\/strong><\/p><p><strong>Depending on the browser, you will now find the desired settings <\/strong><strong><span lang=\"de-DE\">each<\/span><\/strong><strong> a little bit different. <\/strong><strong>For the following browser, the next steps are <\/strong><strong><span lang=\"de-DE\">exactly <\/span><\/strong><strong>described<\/strong><\/p><ul><li><strong><span lang=\"de-DE\"><u><b>Chrome<\/b><\/u><\/span><\/strong><strong><span lang=\"de-DE\">: <\/span><\/strong><strong><span lang=\"de-DE\">Now click on the bar on the left side <\/span><\/strong><strong><span lang=\"de-DE\">\u201ePrivacy &amp; Security\u201c \u2192 now click on \u201eClear browsing data\u201c, select \u201eBasic\u201c as <\/span><\/strong><strong>Headline<\/strong><strong>, select \u201eall time\u201c (or \u201elast 4 weeks\u201c, \u201e7 days\u201c, \u201e24 hours\u201c) as the time period \u2013 and place three checkmarks next to \u201eBrowser history,\u201c \u201eCookies and other site data,\u201c and \u201eCached images and files.\u201c <\/strong><strong>. Click the blue \u201eDelete Data\u201c button in the bottom right corner.\u201c<\/strong><\/li><li><strong><u><b>Firefox<\/b><\/u><\/strong><strong>Click on \u201ePrivacy &amp; Security\u201c \u2192 look for the heading \u201eCookies and Website Data\u201c. Underneath this, click on the \u201eRemove Data\u201c tab, check the boxes for \u201eCookies and Website Data\u201c and \u201eCached Web Content\/Cache\u201c, and click \u201eClear\u201c.<\/strong><\/li><li><strong><u><b>Opera<\/b><\/u><\/strong><strong>Click on \u201eGo to all browser settings\u201c in the bar \u2192 now select the topic \u201cPrivacy &amp; Security\u201c \u2192 click on \u201eClear browser data\u201c, check the boxes for \u201eBrowser history\u201c, \u201eCookies and other site data\u201c, \u201eCached images and files\u201c, and click on \u201eClear data\u201c\u00a0<\/strong><\/li><li><strong><u><b>Internet Explorer\/ Microsoft Edge<\/b><\/u><\/strong><strong>: select the topic \u201ePrivacy\u201c \u2192 search for the heading \u201eClear browser data\u201c \u2192 click on \u201eSelect items to delete\u201c and check the boxes for \u201eCookies and other website data,\u201c \u201eBrowsing and download history,\u201c and \u201eCached images and files\u201c <\/strong><strong>\u2192 click on \u201edelete now\u201c<\/strong><\/li><li><span lang=\"de-DE\"><b>Safari <\/b><\/span><span lang=\"de-DE\">There are two ways to clear the cache: <\/span><\/li><\/ul><p><span lang=\"de-DE\">A<\/span><span lang=\"de-DE\">The quick version: you can clear the cache directly with the keyboard shortcut \u201eCommand\u201c + \u201eAlt\u201c + \u201eE\u201c.<\/span><\/p><p><span lang=\"de-DE\">B) Alternative: Open the option in the settings (see above) \u201e<\/span><span lang=\"de-DE\">Show the \u201aDeveloper\u2018 menu in the menu bar. Now click \u201cDeveloper\u201e in the top menu bar and then click \u201cEmpty Caches.\u201e.<\/span><\/p><ul><li><strong><span lang=\"de-DE\"><u><b>Brave<\/b><\/u><\/span><\/strong><strong><span lang=\"de-DE\">: <\/span><\/strong><span lang=\"de-DE\">Click \u201ePrivacy and Security\u201c in the bar on the left. Now click \u201eClear browsing data\u201c in the middle of the screen, a bit further down. Click \u201eBasic\u201c and check if three boxes are ticked: for \u201eBrowsing history,\u201c \u201eCookies and other site data,\u201c and \u201eCached images and files.\u201c Select the time range: \u201eLast hour\/ 24 hours\/ 7 days\/ 4 weeks\/ All time.\u201c Now click the red button \u201eClear data.\u201c.<\/span><\/li><\/ul><p>Done! It should work now.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3639\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3639\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I purchased a congress from United to Heal some time ago \u2013 where can I find it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3639\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3639\"><p>There is a different login platform for the United to Heal events than for the Mathias Berner Academy courses. You can find the United to Heal congresses via this link: <u><a href=\"https:\/\/academy.unitedtoheal.com\/login\">https:\/\/academy.unitedtoheal.com\/login<\/a><\/u>.<\/p><p>The courses of the Mathias Berner Academy can be viewed via the following link: <u><a href=\"https:\/\/academy.mathiasberner.de\/\">https:\/\/academy.mathiasberner.de\/<\/a><\/u>. Please note that for the two different <span lang=\"de-DE\">Academies<\/span> different login details apply. If you are on both <span lang=\"de-DE\">Academies<\/span> If you purchased packages, then you also have two different user accounts.<\/p><p>More information about United to Heal can be found at <u><a href=\"https:\/\/unitedtoheal.com\/\">https:\/\/unitedtoheal.com\/<\/a><\/u> and <u><a href=\"https:\/\/unitedtoheal.com\/faq\/\">https:\/\/unitedtoheal.com\/faq\/<\/a><\/u>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-36310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-36310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The sound quality is difficult to understand. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-36310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-36310\"><ul><li>Immediate assistance is usually provided by <strong>Head <\/strong>or <strong>Earphones<\/strong><\/li><li>Sometimes the <strong>Change of browser <\/strong>help <i>\u2013 <\/i><span lang=\"de-DE\"><i>Suggestions see<\/i><\/span><i> <\/i><i><b>7.A)<\/b><\/i><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-36311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-36311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am having difficulty registering.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-36311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-36311\"><p>Did you write your email address correctly? It is best to check this with another <span lang=\"de-DE\">Registration<\/span>attempt.<\/p><p>Try it alternatively with another end device or with another browser \u2013 <i>Suggestions <\/i><span lang=\"de-DE\"><i>finds you there under <\/i><\/span><i><b>7.A)<\/b><\/i>.<\/p><p>If even that doesn't help, read below <i><b>6.)<\/b><\/i>, what else you can do.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4b9e0d elementor-repeater-item-none elementor-repeater-item-none_hover elementor-widget elementor-widget-text-editor\" data-id=\"4a4b9e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Click here to return to the homepage:\u00a0\u00a0<a class=\"kosu_link_home\" href=\"https:\/\/livinghomeopathy.de\/en\"><span class=\"kosu_congress_const_title\">Living Homeopathy<\/span><\/a><\/strong><\/p><p>Thank you for your interest in the congress!<\/p><p>Here we have compiled frequently asked questions for the congress \u2013 if anything is unclear to you, please do not hesitate to contact us at\u00a0<a class=\"kosu_constant_email\" href=\"mailto:kontakt@mathiasberner.de\" target=\"_top\">kontakt@mathiasberner.de<\/a> or our\u00a0<a href=\"https:\/\/mathiasberner.com\/kontakt\/\"><strong>Support Form<\/strong><\/a> to contact. We will usually get back to you within a maximum of 3 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen Probleme beim Abspielen der Videos? Klicke zum Testen auf dieses kurze Video: https:\/\/vimeo.com\/8733915 Falls Du das Video nicht abspielen kannst, aktualisiere bitte Deinen Browser oder lade Dir einen von diesen 5 Browsern (zus\u00e4tzlich) herunter \u2013 wichtig ist in der Regel, eine aktuelle Version zu benutzen! Klicke auf den Link zum Download\/Aktualisieren (ist [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1849","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/pages\/1849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/comments?post=1849"}],"version-history":[{"count":10,"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/pages\/1849\/revisions"}],"predecessor-version":[{"id":4185,"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/pages\/1849\/revisions\/4185"}],"wp:attachment":[{"href":"https:\/\/livinghomeopathy.de\/en\/wp-json\/wp\/v2\/media?parent=1849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}